Refund Policy
Last updated: 1 May 2026
Our Promise
If you're not satisfied, we'll make it right. Refunds are processed quickly, transparently, and without unnecessary friction.
Refund Eligibility
Product received is damaged or defective
Wrong product delivered
Product returned within 7 days of delivery (unused & in original packaging)
Order cancelled before dispatch
Product used, damaged by customer, or missing accessories
Return requested after 7 days from delivery date
Non-returnable categories (earphones, opened gift sets)
Refund Timelines
UPI / Net Banking
3–5 business daysCredit / Debit Card
5–7 business daysWallet (PayTM, PhonePe)
1–3 business daysCOD (Cash on Delivery)
7 business days via NEFTStore Credit
Instant (alternative option)How to Request a Refund
- 1Log in to your account and go to My Orders
- 2Select the order and click 'Request Return/Refund'
- 3Choose the reason and upload a photo if the product is damaged
- 4Submit — our team confirms within 24 hours
- 5Free pickup is arranged. Refund is processed after inspection (1–2 days)
Questions about your refund?
Contact us on WhatsApp or email shopdexterly@gmail.com. We respond within 4 hours.