Question 1

What does '3D Printed' mean?

Accepted Answer

3D printed products are made to order using additive manufacturing - we print your item fresh after you place your order using durable materials like PLA or PETG. There's no sitting on a shelf; each piece is produced specifically for you, reducing waste and allowing for personalisation.

Question 2

Can I customise a 3D printed product?

Accepted Answer

Yes! Many of our 3D printed products support custom text, colours, or design tweaks. Look for the 'Customisable' badge on the product page. Once you've placed your order, WhatsApp us with your customisation request and we'll confirm before printing.

Question 3

What is a 'Customised 3D Printed' item?

Accepted Answer

Customised 3D printed items are made-to-order pieces specifically personalised for you - with your name, a special message, a unique colour, or a custom design. Great for gifts, special days and one-of-a-kind keepsakes. Just place the order and WhatsApp us your customisation details.

Question 4

What are 'Curated Picks'?

Accepted Answer

Curated Picks are quality-checked items we source from trusted market partners - not 3D printed. These include desk accessories, drinkware, household items, kids toys and more. They are quality-verified before dispatch and ship within 1–2 business days.

Question 5

Do you have items for kids?

Accepted Answer

Yes! We carry a range of items suitable for children - from fun toys and stationery to 3D printed decorative pieces and personalised gifts. Browse our 'Kids Items' category to explore options.

Question 6

Can I order a gift for a special occasion like a birthday or anniversary?

Accepted Answer

Absolutely! We have a 'Special Day Gifts' section with curated picks for birthdays, anniversaries, Valentine's Day and more. Many 3D printed items can also be personalised with names or messages - perfect for making any occasion memorable.

Question 7

What's the difference between '3D Printed' and 'Ready to Ship' products?

Accepted Answer

Ready to Ship products are in stock and dispatch within 1–2 business days (same-day dispatch for orders before 2 PM IST). 3D Printed & custom products require a production lead time of 2–5 business days prior to dispatch.

Question 8

How much do I save buying from Dexterly vs Amazon?

Accepted Answer

Product pages show MRP and direct Dexterly pricing so you can compare before buying. Active first-order benefits, cashback and shipping offers are calculated by the server at checkout.

Question 9

What payment methods do you accept?

Accepted Answer

We support online payments when Razorpay is configured and Cash on Delivery on eligible orders. Any active payment-method or first-order benefit is calculated by the server at checkout.

Question 10

How fast is delivery?

Accepted Answer

Delivery estimates depend on your destination pincode. For Ready to Ship items, dispatch occurs within 1–2 business days followed by courier transit of 2–5 business days across India. For 3D Printed items, production lead time (2–5 business days) applies prior to courier transit. Enter your pincode on any product page for a location-specific delivery estimate.

Question 11

What is your return policy?

Accepted Answer

We offer 5-day eligible returns on most products. The item must be unused, in original packaging. Pickup is arranged from your doorstep at no cost.

Question 12

Are the products genuine?

Accepted Answer

We curate products from trusted supply partners and check orders before dispatch. Every order includes a GST invoice where applicable.

Question 13

Do you provide GST invoices?

Accepted Answer

Yes! A GST-compliant invoice is included with every order. You can also download it from your account under order history.

Question 14

How does Cash on Delivery work?

Accepted Answer

Select COD at checkout. Our delivery partner will collect the amount in cash at the time of delivery. COD is available for eligible orders up to ₹5,000.

Question 15

How do I track my order?

Accepted Answer

Sign in and visit My Orders to see your order status. You'll also receive WhatsApp or email updates when available.

Question 16

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 2 hours of placement. After that, you can initiate a return once the product is delivered.

Question 17

Is WhatsApp support really available?

Accepted Answer

Yes! Our team is available on WhatsApp during operating hours (Mon – Sat, 10 AM – 7 PM IST). Message us anytime and we will reply during those hours.

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