1. Nature of Cashback
Cashback earned on Dexterly is a future purchase incentive credited to your digital wallet. Cashback is NOT an immediate cash discount, cannot be withdrawn to a bank account, and is non-transferable.
2. Earning Cashback
- Customers earn 5% cashback on the eligible product value of direct website purchases, up to a maximum of ₹100 per order.
- Cashback is calculated on the eligible product price after discounts. Delivery is included in product prices, so there is no separate delivery charge. COD handling fees are excluded, and no cashback is earned on wallet cashback spent on the order.
- Availability Trigger: Earned cashback remains in a Pending state during the 5-day return window. Cashback becomes Available only after the return window expires for delivered orders.
3. Cashback Expiry & Redemption Rules
- Validity: Cashback expires 90 days (3 months) from the date it becomes available.
- Minimum Order: Wallet cashback can be redeemed on future orders with an eligible product value of ₹299 or more, after other discounts.
- Redemption Cap: Wallet cashback can pay for up to 5% of the eligible product value after other discounts (such as a first-order discount or coupon).
- Minimum Balance: At least ₹10 of available cashback is needed to redeem.
- Cashback redemption cannot be combined with immediate prepaid discounts or promotional coupon codes where specified.
4. Reversal Rules
If an order is cancelled or returned, any pending or earned cashback for that order is immediately reversed. If cashback from a returned order was already spent on a subsequent order, Dexterly reserves the right to adjust the net refund payout accordingly.