1. Return Eligibility & Window
Eligible items may be returned within 5 days of delivery. To qualify for a return, items must be unused, unwashed, in original condition, and accompanied by all original packaging, tags, and accessories.
2. Excluded Non-Returnable Products
For hygiene and safety reasons, the following categories are strictly non-returnable unless delivered damaged or defective:
- Earphones and personal audio accessories
- Opened gift sets or skincare items with broken seals
- Customised or personalised products with approved custom text/graphics (governed under Custom Product Policy)
- Fixed and configurable combos missing required bundled items (governed under Combo Return Policy)
3. Inspection & Pickup
Valid return requests trigger a free doorstep pickup by our courier partner. All returned items undergo quality inspection at our warehouse (1–2 business days). Items failing quality inspection or showing signs of customer misuse will be rejected and returned to the customer.