1. Overview
Dexterly delivers across India through courier partners, to pincodes they serve. Delivery estimates depend on destination serviceability and courier availability.
2. How your delivery window is made up
- Production time: for made-to-order and personalised products, the time to make your piece.
- Dispatch: handing your parcel to the courier.
- Courier transit: the courier's journey to your address.
- Estimated delivery window: the three together, shown when you check your pincode.
All dates are estimates, not guarantees.
3. Dispatch and production timelines
- Ready-to-ship products: dispatch within the estimate shown on the product page.
- Made-to-order and personalised products: Made-to-order and personalised products have product-specific production timelines. The applicable production estimate is displayed on the product page and confirmed during checkout. Courier transit begins after dispatch.
- Pre-order items: dispatched according to the release date on the product page.
The product page and the checkout estimate for your pincode are authoritative for your order. Product-specific estimates take precedence over any general guidance in this policy.
4. Shipping Charges & COD
- Delivery charge: Delivery is included in the displayed product price. There is no separate delivery charge, and none is added at checkout.
- Cash on Delivery (COD): Available for orders up to ₹5,000 in serviceable pincodes, with a ₹49 COD handling fee. Orders above ₹2,000 may require an additional verification step.
- Refunds: Because no delivery charge is collected separately, no delivery charge is deducted from a refund. Courier costs are never recovered from a customer refund.
5. Courier delays
Courier transit can be affected by weather, festive-season volumes, strikes or local restrictions. We share tracking details after dispatch and will help if a parcel is delayed.
6. Delivery attempts and address corrections
The number of delivery attempts and the return-to-origin process depend on the courier. If a parcel is returned to us because the address was incorrect or the recipient was unavailable, contact support to arrange next steps. Address corrections must be requested before dispatch.