Dexterly is a trade name of Tyagi Enterprises, a sole proprietorship (Proprietor: Suresh Chand Tyagi), with its principal place of business at A-62, Deeksha KCR Town, Bamrauli Ahir Road, Gwalior Road, Agra, Uttar Pradesh – 282009, India.
GSTIN: 09AHJPT5525H1ZX
1. How to reach us
- Email: support@dexterly.in
- Phone: +91 7017164453
- WhatsApp: Message us on WhatsApp (opens in a new tab) (the same number)
- Support hours: Mon – Sat, 10 AM – 7 PM IST
WhatsApp messages and emails can be sent at any time. They are read and answered during support hours, and messages that arrive outside those hours are answered on the next working day. Support is closed on Sundays.
2. What to expect
An initial response is our first reply. It is not the same as resolving your issue.
- Email and the support form: within 24 hours.
- WhatsApp: during business hours.
How long a resolution takes depends on the issue. A courier trace or a refund settlement involves third parties and takes longer than a question about an order. We will tell you what to expect in our first reply.
3. Damaged, defective or incorrect items
Please contact us as soon as possible after delivery and include:
- Your order number.
- Clear photos of the item and of the outer packaging and shipping label.
- A short description of the problem.
Send these by email or WhatsApp. Keep the item and packaging until we have reviewed the report.
4. Grievance redressal
If your issue is not resolved through support, you can raise a grievance with our Grievance Officer. This mechanism is provided under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.
- Grievance Officer: Suresh Chand Tyagi
- Designation: Grievance Officer
- Email: grievance@dexterly.in
- Phone: +91 7017164453
- Postal address: Tyagi Enterprises (Dexterly), A-62, Deeksha KCR Town, Bamrauli Ahir Road, Gwalior Road, Agra, Uttar Pradesh – 282009, India
How a grievance is handled
- Acknowledgement: your grievance is acknowledged within 48 hours.
- Review: we look into the complaint and may ask you for order details or photos.
- Resolution: it is resolved within 15 working days. We write to you with the outcome.
Please include your order number (if any), your contact details and a description of the grievance.
5. Jurisdiction
Disputes are subject to the courts of competent jurisdiction in Agra, Uttar Pradesh, India.