1. Customer Support Channels
Dexterly provides dedicated customer support through:
- Email: support@dexterly.in
- WhatsApp Support: Available on official website link
- Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST
- Response SLA: Support inquiries receive an initial response within 4 hours during business hours.
2. Grievance Redressal Mechanism
In accordance with Information Technology Act rules and Consumer Protection E-Commerce regulations, our appointed Grievance Officer details are:
- Grievance Officer: Legal Compliance Officer
- Email: grievance@dexterly.in
- Postal Address: Dexterly Innovations Pvt Ltd, Indiranagar, Bengaluru, Karnataka 560038, India.
- Resolution SLA: Grievance complaints are acknowledged within 48 hours and resolved within 15 working days.