1. Information We Collect
Dexterly collects personal information necessary to process orders and improve user experience:
- Contact Information: Name, email address, phone number, delivery address.
- Payment & Transaction Data: Handled securely via PCI-DSS compliant payment gateways (Razorpay). Dexterly never stores credit/debit card details on its servers.
- Customisation Uploads: Text and images provided for personalized product manufacturing.
- Technical & Device Data: IP address hash, browser type, cookies for session maintenance and analytics.
2. How We Use Data
We use personal data to:
- Process, fulfil, and deliver customer orders.
- Send transactional shipping & delivery updates via SMS, Email, and WhatsApp.
- Provide customer support and manage grievance requests.
- Prevent fraudulent transactions and unauthorized account access.
3. Third-Party Data Sharing
We share minimal required personal data strictly with:
- Courier & Logistics Partners: For package delivery and address verification.
- Payment Service Providers: For processing payments and executing refunds securely.
- Customer Communication Services: For delivering order updates.
4. Your Privacy Rights & Grievance Contact
You have the right to access, update, or request deletion of your personal data. For privacy inquiries or grievance concerns, contact our Grievance Officer at privacy@dexterly.in or through our support portal.